Terms of use and professional services
These terms are issued by Walter Media AB, org. no. 559318-9060, Kronetorpsgatan 64F, 212 26 Malmö ("Walter Media", "we", "us"). Part A governs use of our website and related digital touchpoints. Part B governs professional services we perform for you under a written order or statement of work. If you only browse the site, Part A applies. If we have agreed services in writing, Part B applies together with that document.
Walter Media provides technology services, not legal advice. For important decisions, consult your own counsel.
Part B (professional services) is adapted from the Professional Services Agreement standard published by Common Paper. That standard is © Common Paper, Inc. and is free to use and modify under CC BY 4.0; we have customized it for our engagements. Current agreements and formats are available at commonpaper.com.
When you submit personal details through our contact flow, you agree to processing as described in our privacy policy.
Part A. Website and digital presence
These terms apply when you visit or use our public website, portals we operate for marketing or intake, and when you submit information through forms we publish, unless we expressly agree otherwise in writing.
1. Service
1.1 What we provide
We operate the website and related digital channels (together the "Site") to present Walter Media and to receive serious business enquiries. We may update or withdraw features of the Site without notice where reasonable.
1.2 Licence to use the Site
Subject to these terms, you may access and use the Site for your internal business purposes or, as an individual, for personal non-commercial purposes, to obtain information and to contact us. You must not sell, rent, sublicense, or otherwise make the Site available to third parties, scrape it in a way that impairs our systems, or use it to build a competing directory or offering that reproduces our commercial positioning in a misleading way.
1.3 Support
We provide reasonable support for enquiries through the contact paths we publish. Unless we confirm a service level in writing, we do not guarantee response times.
2. Your conduct and security
2.1 Accounts
If we issue you credentials, you are responsible for all activity under your account and for keeping passwords confidential. Notify us promptly if you suspect compromise.
2.2 Restrictions
You will not use the Site unlawfully, distribute malware, attempt unauthorised access to our or others' systems, interfere with security or performance, circumvent technical limits, use the Site for high-risk regulated activities without our written agreement, or upload content you do not have the right to share.
3. Content you submit
3.1 Your content
Materials you submit through the Site or in connection with an enquiry ("Your Content") remain your intellectual property. You grant us a non-exclusive, worldwide, royalty-free licence to use, copy, and process Your Content to operate the Site, respond to you, and perform any services we later agree with you.
3.2 Rights and accuracy
You represent that you have the rights needed to grant the licence above and that Your Content does not violate applicable law or third-party rights. You are responsible for its accuracy.
4. Privacy and data
4.1 Personal data
Our privacy policy on this Site describes how we process personal data. Where we act as a processor on your instructions, we will enter a data processing agreement when required by applicable law before that processing begins.
4.2 Sensitive and regulated data
Do not submit special categories of personal data, payment card numbers, government identifier numbers, or health information through the contact form unless we have explicitly agreed a secure channel and purpose in writing.
5. Intellectual property
5.1 Our property
The Site, branding, text, graphics, layout, and underlying software are owned by Walter Media or our licensors. Except for the limited right to use the Site as offered, no rights are granted.
5.2 Feedback
If you give us suggestions or feedback about our services, we may use it without restriction or obligation to you.
6. Disclaimers
6.1 As is
The Site is provided on an "as is" basis. We do not warrant uninterrupted or error-free operation. To the extent permitted by law, implied warranties are excluded.
7. Limitation of liability (Site)
7.1 Mandatory law
Nothing in these terms limits liability that cannot be limited under mandatory Swedish or EU law.
7.2 Cap and exclusion
Subject to section 7.1, our total aggregate liability for claims arising from or related to your use of the Site (where no separate paid engagement exists under Part B) is limited to ten thousand (10 000) SEK. We are not liable for indirect loss, loss of profit, loss of data, or consequential damages.
8. Indemnity (Site)
8.1 Your indemnity
You will indemnify us against third-party claims arising from Your Content or your misuse of the Site, except where caused by our intentional misconduct or gross negligence.
9. Suspension
9.1 Our right to suspend
We may suspend or restrict access to the Site if we reasonably believe there is a security risk, unlawful activity, or material breach of these terms, where practicable after notice.
10. Changes to Part A
10.1 Updates
We may update Part A by posting a revised version on the Site. For material changes we will take reasonable steps to draw attention to the update. Continued use after the effective date may constitute acceptance where permitted by law.
11. Governing law and venue (Site)
11.1 Swedish law
Part A is governed by the laws of Sweden, without regard to conflict-of-law principles. Disputes shall be resolved by Swedish courts, with Malmö district court (Malmö tingsrätt) as the first venue, unless mandatory consumer protection rules grant you a non-waivable right to another forum.
12. Contact
12.1 Notices
Contact us at hej@waltermedia.se or via the details shown on the Site.
Part B. Professional services
These terms apply when we deliver consulting, software, IT, or related services to you as a business customer under an order confirmation, statement of work ("SOW"), or similar written scope (each an "Order"). The Order, these terms, and any data processing or security addendum signed by both parties form the "Agreement".
1. Services
1.1 Performance
We will perform the services and produce the deliverables described in the applicable Order. Each Order together with these terms forms a separate contract for that scope.
1.2 Cooperation
You will cooperate in good faith, provide timely access, decisions, and materials, and designate a primary contact. If you delay cooperation, timelines and fees may be adjusted as set out in the Order or, if silent, reasonably by us with notice.
1.3 Change orders
Changes to scope, milestones, or fees require a written change order agreed by both parties. Oral understandings are not binding until confirmed in writing.
1.4 Acceptance
Where the Order sets out acceptance criteria and a rejection period, a deliverable is deemed accepted if you do not reject it in writing within that period with reasonable detail. If you reject in good faith, we will correct and resubmit within a reasonable period stated in the Order or agreed between the parties.
1.5 Subcontractors
We may use subcontractors only with your prior consent, except that we may use our affiliates without consent. We remain responsible for work performed by permitted subcontractors.
2. Intellectual property
2.1 Deliverables
Except for Pre-Existing Materials and Third-Party Materials, we assign to you all right, title, and interest in the deliverables described in the Order at the time stated in the Order, or on full payment of the applicable fees if the Order ties assignment to payment.
2.2 Your materials
We may use your materials only to perform the services. You are responsible for their accuracy and for having all rights needed for us to use them.
2.3 Pre-Existing Materials
We grant you a non-exclusive, perpetual, irrevocable licence to use our Pre-Existing Materials embedded in deliverables only to the extent necessary to use those deliverables under the Agreement.
2.4 Third-Party Materials
Third-party components will be used only as permitted in the Order. You are responsible for licences and consents for materials you supply; we are responsible for procuring rights for third-party materials we supply and incorporate as agreed in the Order.
2.5 Feedback and usage information
Feedback you provide may be used without restriction. We may collect and use aggregated, non-identifying information about service performance to improve our offerings.
2.6 Reservation
Except as expressly stated, neither party grants the other rights in its background intellectual property.
3. Privacy and security
3.1 Personal data
If the parties sign a data processing agreement (DPA), it controls processing of personal data and prevails over conflicting terms in these terms for that processing.
3.2 Security
We implement technical and organisational measures appropriate to the risk, as further described in any security schedule agreed in the Order.
4. Fees, invoicing, and taxes
4.1 Fees
Fees are as set out in the Order, in the agreed currency, plus VAT or similar taxes where we must charge them. Unless otherwise stated, invoices are due thirty (30) days from the invoice date.
4.2 Taxes
You pay all taxes we itemise on an invoice except taxes on our income. If withholding applies, you deduct only as required by law and cooperate so we can recover reduced amounts where possible.
4.3 Payment disputes
For good-faith disputes, notify us during the payment period and pay undisputed amounts. The parties will seek to resolve the dispute within fifteen (15) days.
5. Term and termination
5.1 Term
The Agreement runs from the effective date in the Order until the services are completed and outstanding fees are paid, unless terminated earlier under this section.
5.2 Termination for breach or insolvency
Either party may terminate the Agreement or an Order immediately if the other fails to cure a material breach within thirty (30) days of notice, or immediately for incurable material breach, cessation of business without a successor, or insolvency proceedings continuing more than sixty (60) days.
5.3 Force majeure
Either party may terminate an affected Order if force majeure prevents performance for thirty (30) consecutive days or more, with fair treatment of prepaid unearned fees.
5.4 Effect
On termination you pay fees for work properly performed up to termination. We deliver work in progress as the Order requires. Provisions that by nature should survive (including payment, IP as needed to interpret ownership, confidentiality, liability limits, and indemnities) survive.
6. Warranties
6.1 Mutual
Each party warrants it has authority to enter the Agreement and will comply with applicable law in performing it.
6.2 From you
You warrant your materials and instructions do not infringe third-party rights and you have rights to provide them.
6.3 From us
We warrant we will perform services in a professional manner and deliverables will materially conform to the Order. For breach of the conformity warranty, your exclusive remedy is reperformance or, if we cannot cure within a reasonable time, termination of the affected Order and refund of prepaid fees for the undelivered portion.
7. Disclaimer
7.1 Implied warranties
Except as expressly stated in section 6, implied warranties are disclaimed to the fullest extent permitted by law.
8. Limitation of liability (services)
8.1 No exclusion of mandatory liability
Neither party limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited by mandatory law.
8.2 Liability cap
Subject to section 8.1, each party's total aggregate liability under the Agreement (all claims combined) shall not exceed the fees paid by you to us under the same Order in the twelve (12) months before the claim arose (or, if shorter, fees paid or invoiced to date under that Order).
8.3 Excluded damages
Neither party is liable for lost profits, loss of revenue, or indirect or consequential damages.
9. Indemnification
9.1 By us
We will defend you against third-party claims that deliverables (excluding your materials and your third-party materials) infringe copyright or trade secrets, provided you give prompt notice and reasonable cooperation. We may modify or replace infringing portions or refund fees as a reasonable remedy.
9.2 By you
You will defend us against claims arising from your materials, your instructions, or your use of deliverables outside the scope of the Agreement.
9.3 Procedure
The indemnified party will allow the indemnifying party to control the defence and settlement, may join at its own cost, and settlements requiring admission of fault or materially harming the indemnified party require its prior written consent.
10. Confidentiality
10.1 Obligations
Each party will use the other's confidential information only for the Agreement, protect it with reasonable care, and not disclose it except to personnel and advisers bound by similar duties or as required by law after reasonable notice where allowed.
10.2 Exclusions
Confidential information excludes what is public without breach, already known, independently developed, or rightfully received from a third party without duty of confidentiality.
11. Insurance
11.1 Coverage
During the term and for six (6) months after, we maintain professional liability insurance at levels reasonable for our operations, or higher minimums if stated in the Order.
12. General
12.1 Entire agreement
The Agreement is the entire agreement on its subject. Your purchase order terms that add to or conflict with these terms apply only for administrative identification unless we sign them.
12.2 Amendments
Amendments require written agreement (including email between authorised representatives). Change orders follow section 1.3.
12.3 Assignment
Neither party may assign the Agreement without the other's consent, except either party may assign to a successor in a merger or sale of substantially all assets related to the Agreement on notice.
12.4 Governing law and venue
The Agreement is governed by the laws of Sweden. Disputes shall be resolved by Swedish courts with Malmö district court as the first venue, unless mandatory law requires otherwise for consumers. Part B is intended for business customers.
12.5 Force majeure
Neither party is liable for delay or failure caused by events outside reasonable control, except payment obligations remain.
12.6 Notices
Notices to us: hej@waltermedia.se and our registered address above. Notices to you: the contact details in the Order until you update them in writing.
13. Definitions (Part B)
13.1 Key definitions
"Deliverables" means the tangible or intangible work products identified in the Order. "Pre-Existing Materials" means our tools, libraries, and know-how developed independently of your Order or licensed broadly, excluding your confidential information. "Third-Party Materials" means materials owned by third parties. "Order" means the SOW, order confirmation, or other written scope you and we agree.
Questions or a formal engagement?
The full terms on this page apply together with any Order or SOW you sign with us. For personal data practices, see our privacy policy.